OUR RETURNS POLICY

We want you to be happy with your order and offer a 30-day guarantee on all products. If you are not totally satisfied with your order or have simply changed your mind, please return the unopened product(s) to us within 30 days of receipt and we will refund you at the price you paid for the product(s). Postage would be the customers responsibility in the instance of changing of mind.

For faulty, damaged, unsatisfactory quality or incorrect item/s received, please contact Customer Service via the email address below within 30 days of receiving your order. Please ensure you do not dispose of your order keeping any damaged items, product packaging and outer box and packing materiel. We will require clear photographic evidence and may require the return of the goods to support any claims for damages, prior to resolution. Once a claim is complete and successful we will offer a full refund or replacement, subject to availability.

For reasons of hygiene and safety, we cannot refund or exchange any products that have been removed from the original wrapping or show any signs of having been used unless they are faulty.

We will always do our best to ensure that your product(s) arrive correctly and in perfect condition. However, occasionally mistakes do occur or items are damaged in transit. Please check your product(s) on receipt and report any issues to us as soon as possible. The sooner we are notified the easier and quicker it will be to resolve the issue for you. Please ensure you do not dispose of any damaged items, their product or outer packaging, as we will require photographic evidence to support any claims for damages.

Where products received are of poor quality, incorrect, faulty or damaged, the following applies:

Within 30 days of receipt of the goods, we will offer you a full refund, including any postage you paid or if you prefer and the product is still available, a replacement will be sent.

After 30 days but within six months of receipt of the goods, we will offer you a replacement in the first instance, or where a replacement is unavailable (for instance, it is no longer in stock), a full refund will be paid.

After six months of receipt of the goods, the responsibility is yours to prove that the goods were faulty when they were received, and we will do our utmost to resolve the issue to your satisfaction. Depending on the circumstances we may offer a replacement, a partial refund or a full refund.

As a consumer, you have legal rights in relation to product(s) that are faulty, received damaged or not as described.

Please message us from your account.

For more information about your other statutory rights, please visit the UK Government’s website at: www.gov.uk.